Payment Policy

Effective Date: January 16, 2025

At Regal Skis, we strive to provide a secure and convenient payment process for all of our customers. This Payment Policy outlines the available payment methods, billing procedures, and other important information regarding payments. By making a purchase on our website, you agree to the terms and conditions outlined in this policy.

Accepted Payment Methods

We accept a variety of payment methods to provide flexibility and convenience for our customers. The following payment options are available:

  1. Credit and Debit Cards
    We accept all major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  2. PayPal
    PayPal is a secure and easy way to make payments online. You can use your PayPal account or linked credit/debit card to complete your transaction.

  3. Apple Pay
    For those using Apple devices, we offer Apple Pay as a fast and secure payment option.

  4. Google Pay
    Google Pay is also accepted for those using Google accounts to process payments.

  5. Gift Cards
    Regal Skis offers gift cards that can be used to pay for your order. You can enter the gift card code during the checkout process to apply it toward your purchase.

  6. Bank Transfers (For International Orders)
    For international customers, we accept bank transfers. Please note that this payment option may take additional time to process and may incur additional fees.

Secure Payment Processing

At Regal Skis, the security of your payment information is our top priority. We use industry-standard encryption technology to protect your personal and payment data. All transactions are processed securely through trusted payment gateways that comply with Payment Card Industry Data Security Standards (PCI DSS).

We do not store any sensitive payment information on our servers. Once your payment is processed, all payment details are securely handled by the payment provider.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email containing details of your purchase, such as the items purchased, order number, shipping address, and expected delivery date. If you do not receive an order confirmation email within 24 hours of placing your order, please contact us immediately at info@regalskis.com.

Sales Tax

Sales tax is applied to orders based on the state and local laws governing the delivery address of your order. During the checkout process, the applicable sales tax will be calculated and added to the total order amount.

If you are located in a state where sales tax is applicable, the total cost of your order will include the appropriate sales tax based on the delivery address. For international orders, taxes and duties may be imposed by local authorities, which are the responsibility of the customer.

Order Modifications and Cancellations

Once your order is placed, it is processed quickly to ensure prompt shipping. If you need to modify or cancel your order, please contact us as soon as possible. While we strive to accommodate changes, orders that have already been processed or shipped may not be able to be modified or canceled.

For cancellations or order modifications, please reach out to our customer support team at info@regalskis.com or call 301-358-7232. If your order is already in transit, it will be subject to our return and exchange policies.

Refunds

Refunds are issued to the original payment method used for the purchase. Please allow 7-10 business days for your refund to be processed, depending on the payment method and your bank’s policies.

If your payment was made via gift card, the refund will be issued back to the original gift card. In cases where a partial refund is issued, the refunded amount will be reflected in your payment method accordingly.

If there are any issues or discrepancies with your refund, please contact our customer service team immediately at info@regalskis.com.

Payment Authorization

By placing an order, you authorize Regal Skis to charge the total amount of your order, including applicable taxes, shipping fees, and any other charges, to the payment method you provide. We reserve the right to cancel any orders where payment authorization fails or if the order is flagged for potential fraudulent activity.

If we are unable to process your payment due to insufficient funds, incorrect card details, or any other issues, we will contact you to resolve the matter. We recommend ensuring that your payment information is accurate to avoid delays in processing.

Currency

All payments made on Regal Skis are processed in USD (United States Dollar). If you are shopping from outside the United States, your bank or payment provider will convert the total cost to your local currency. Please be aware that currency exchange rates may vary, and some payment providers may charge additional fees for currency conversion.

Payment Issues

If you experience issues with your payment, such as declined transactions or problems processing your payment, please verify that the payment details entered are correct. If the issue persists, you may need to contact your bank or payment provider for assistance.

Alternatively, you can reach out to our customer service team at info@regalskis.com or call 301-358-7232 for further assistance. We are happy to help resolve any issues you encounter during the payment process.

Contact Us

If you have any questions or concerns about payments, billing, or refunds, feel free to contact our customer support team. We are here to assist you:

  • Email: info@regalskis.com
  • Phone: 301-358-7232
  • Address: 4789 Flanigan Oaks Drive, Maryland, United States

Thank you for choosing Regal Skis. We value your business and are committed to providing a secure, smooth, and efficient shopping experience. We look forward to serving you!