Return Policy

Effective Date: January 16, 2025

At Regal Skis, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we invite you to review our return policy outlined below.

1. Eligibility for Returns

You may return unworn and unused items within 30 days of the purchase date for a full refund or exchange. To be eligible for a return:

• The item must be in its original packaging and condition.
• All tags must remain attached.

2. Return Process

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service at info@regalskis.com to request a Return Authorization Number (RAN).
• Include Details: Provide your order number and a brief description of the reason for the return.
• Shipping Instructions: Returns without a valid RAN may not be processed. Please write the RAN clearly on the package.

3. Shipping Costs

Customers are responsible for the shipping costs associated with returning items unless the return is due to a defect or an error on our part. In such cases, Regal Skis will cover the return shipping costs.

4. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the status of your refund:

• Refund Timeline: Refunds will be processed to the original payment method within 7-10 business days after approval.
• Notification: You will receive a confirmation email once your refund is processed.

5. Non-Returnable Items

Please note that certain items are non-returnable:

• Customized or personalized items are non-returnable unless they arrive defective.
• Items marked as final sale cannot be returned.

6. Contact Us

For any inquiries regarding your return or the return process, please contact us at:

• Address: 4789 Flanigan Oaks Drive, Maryland, United States
• Phone: 301-358-7232
• Email: info@regalskis.com